Zurub: "Our continuous efforts aim to deliver exceptional services that meet our clients’ expectations."
“iMashreq” App Now Available on iOS and Android
Al Mashreq Insurance held a press conference with economic journalists to announce the launch of its groundbreaking mobile application, iMashreq. This innovative app represents a milestone in the digitalization of Palestine’s insurance sector, offering users swift, convenient access to a wide range of insurance services. The event, hosted at the company’s headquarters, showcased the app's features and its transformative impact on the industry.
The iMashreq app is the first insurance application in Palestine licensed by the Palestinian Capital Market Authority. Designed for both existing and new policyholders, it provides comprehensive and user-friendly services via mobile devices. Key features include the ability to view active policies, renew private vehicle insurance, issue travel insurance, and make seamless premium payments—all without visiting a branch. These services comply with existing insurance regulations in Palestine.
A New Era of Innovation in Insurance
On this occasion, Mr. Ayoub Zurub, CEO of Al Mashreq Insurance, expressed his pride in the company's commitment to delivering high-quality services. He praised the team’s efforts to improve the insurance experience for Palestinians, emphasizing the company’s dedication to simplifying access to premium insurance services.
“Our approach focuses on eliminating obstacles and delivering creative, customer-centric solutions,” Zurub stated. “The launch of the iMashreq app reflects our proactive strategy to address challenges such as limited mobility between cities, while providing innovative, reliable services.”
Zurub highlighted that the app currently supports private vehicle insurance renewal and travel insurance issuance, with plans to expand its features in future updates. He also acknowledged the role of the Palestinian Capital Market Authority in promoting fintech solutions within non-banking financial sectors and thanked the company’s team for their dedication to improving community services.
Seamless User Experience
Explaining how users can access the app, Mr. Nihad Assad, General Manager of Al Mashreq Insurance, announced that iMashreq is now available for free download on iOS and Android platforms. Users can choose between Arabic and English, log in using their phone number and ID, and easily navigate the app’s intuitive interface. The app also facilitates direct communication with the company. For convenience, download links are provided on the company’s official website, www. Mashreqins.com, and its social media platforms.
Assad emphasized that user privacy is a top priority, with robust safeguards in place to protect personal data. He also noted that Al Mashreq Insurance is committed to offering flexible management plans, ensuring smooth access to insurance services without bureaucratic delays.
Expanded Services and Customer Convenience
Assad underscored the company’s adaptability to customer needs, citing its “Easy and Fast Installment Insurance” campaign, which allows clients to purchase insurance in interest-free 12-month installments using the Easy Life card. Additionally, Al Mashreq Insurance supports e-payments through all credit cards and the E-SADAD service available in banking apps. The company has further modernized its offerings with electronic accident reporting, instant customer support via WhatsApp chat, and a 24-hour customer service line at 1700939393.
A Legacy of Leadership
Established in 1993, Al Mashreq Insurance is a pioneering Palestinian company that has consistently delivered tailored insurance solutions to meet the evolving needs of the Palestinian public. Over the years, the company has strengthened its market leadership, creating thousands of job opportunities and achieving significant professional and economic milestones.
With branches, offices, and agents across all Palestinian governorates, Al Mashreq Insurance ensures widespread accessibility. The company remains committed to continuous improvement, regularly upgrading its offices and digital platforms to meet customer aspirations and solidify its reputation as an industry leader.
The launch of the iMashreq app reaffirms Al Mashreq Insurance’s dedication to innovation, customer satisfaction, and the future of digital insurance in Palestine.
